Privacy Policy

Data Protection & Privacy Policy

Smart Energy Products Limited is committed to protecting the privacy of its customers. This policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at info@smartenergyproducts.co.uk.

Information Collected

Smart Energy Products Limited collects the details provided by you together with information we learn about you from your use of our services, your purchases from us and your visits to our web site.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile or survey forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Use of your Information and your Preferences

We will use your information to provide you with information directly pertaining to our products and services, and to personalise our services to you. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Smart Energy Products Limited products and services. We may contact you by post, email, telephone or fax for these purposes.

We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions. Again, if you do not want to be contacted for this purpose, please let us know by contacting us at info@smartenergyproducts.co.uk.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your Information

We will never pass your personal data to anyone outside our business, except for any successors in title to our business and suppliers that process data on our behalf. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Other Websites

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com. Our website uses cookies for a number of purposes, to help ensure the security and authenticity of registered users, and to enable traffic monitoring.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a sponsored link through Google or similar external online advertisement that links to our website will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.

Access Rights

You have a right to access the personal data that is held about you. To obtain a copy of the personal information Smart Energy Products Limited holds about you, please write to us at the following address: Data Privacy, Smart Energy Products Limited, 788-790 Finchley Road London NW11 7TJ.

9th October 2009